1. Policy Scope
This return, exchange, and refund policy applies exclusively to orders for women's dresses placed with Latinas Fashion within the United States. It strictly adheres to U.S. e-commerce after-sales standards and covers all dress products offered by the store, including long and short dresses, floral dresses, shirt dresses, and lace-embroidered dresses. This policy outlines eligibility, timeframes, procedures, fees, and refund rules to safeguard the consumer rights of every U.S. customer.
2. Eligible Scenarios for Returns and Exchanges
Customers may request a return or exchange within the specified timeframe, provided the items meet the basic eligibility criteria. Eligible scenarios include:
(1) Quality issues arising during transit, such as damage, stains, unraveling seams, or fabric damage;
(2) Discrepancies between the received item and the order details regarding style, size, or color (i.e., incorrect item shipped);
(3) Original manufacturing defects, such as flaws in workmanship, printing errors, or missing accessories;
(4) Subjective reasons unrelated to product quality, such as unsuitable fit, size issues (too large/small), or style preferences.
3. Eligibility Criteria and Non-Returnable/Non-Exchangeable Items
General Eligibility Criteria: All dresses submitted for return or exchange must be in brand-new, unused condition. They must be free of signs of wear, stains, odors, abrasion, or unauthorized alterations. Original tags and packaging must be intact and complete, ensuring the item remains suitable for resale; only then will the request be accepted.
Non-Returnable/Non-Exchangeable Scenarios/Items: Items that have been worn, washed, ironed, or altered; items damaged, soiled, or stained with cosmetics by the customer; orders exceeding the specified return/exchange timeframe; and special clearance or custom-made items (which are non-returnable without specific cause once sold).
4. Return and Exchange Validity Period
Requests for returns or exchanges may be initiated within 30 calendar days from the date of delivery receipt. The platform will not accept any return or exchange requests after this 30-day window; please inspect the condition of the goods promptly upon receipt.
5. Detailed Return Process
Step 1: Within 30 days of receipt, contact us via the official customer service email to submit a return request, including your order number, reason for return, and actual photos of the item.
Step 2: Once customer service approves the request, we will provide you with standard return instructions.
Step 3: Properly pack the item—ensuring tags and packaging remain intact—and mail it to the designated return address: 110 Federal Blvd, Denver, CO 80219.
Step 4: Retain the tracking number after shipping, share it with customer service for their records, and await warehouse receipt and verification.
Step 5: Once the warehouse verifies the item, the refund process will proceed.
6. Detailed Exchange Process
Step 1: Contact customer service within the 30-day validity period to submit an exchange request. Specify the desired size, color, or style, and upload proof of the issue (actual photos are required for quality-related issues).
Step 2: Once the platform approves the exchange request, we will inform you of the shipping requirements.
Step 3: Securely pack the original item and mail it to the designated exchange/return address: 110 Federal Blvd, Denver, CO 80219.
Step 4: After the warehouse receives and verifies that the item meets exchange criteria, the platform will arrange for the shipment of a replacement item.
Step 5: Once the new item is dispatched, the tracking number will be provided to complete the exchange process. If the desired style or size is out of stock, you may choose to exchange it for a different style or opt for a return and refund instead.
7. Detailed Refund Process
Once the warehouse has successfully received the returned items and verified that they are in good condition and meet return criteria, we will complete the refund review and processing within 1–3 business days.
All refunds will be issued to the customer's original payment account (supporting platforms such as Visa, Mastercard, and American Express). Funds typically appear in the account within 1–3 business days; the exact timing depends on the issuing bank's settlement cycle, as the platform cannot influence the bank's processing speed.
8. Shipping Cost Responsibility
(1) Platform Responsibility (Free Shipping): For returns or exchanges caused by platform issues—such as quality defects, damage, or incorrect style/size—Latinas Fashion covers all round-trip shipping costs; the customer pays no logistics fees.
(2) Personal Reasons (Customer Pays Shipping): For returns or exchanges not involving quality issues—such as incorrect size, personal preference, or the item not matching one's style—the customer is responsible for the return shipping costs.
(3) Exchange Shipping Costs: The platform covers round-trip shipping for exchanges due to quality issues; for exchanges due to personal reasons, the customer pays the shipping cost to return the item, while the platform covers the shipping cost for the replacement item.
9. Order Cancellation Rules
If you wish to cancel your order, you may contact customer service to request a cancellation before the order has shipped. The platform charges no fees and will process a full refund to the original payment method. Once an order has been shipped, it cannot be cancelled directly; if a refund is desired, you must follow the standard return/refund process outlined on this page and initiate a return request after the package has been delivered.
10. Inquiries and After-Sales Support
For questions regarding return/exchange approval, refund status, shipping issues, etc., please contact our official customer service team:
Shop Name: Latinas fashion
Phone: +(303) 534-1291
Email: info@latinasfashion.store
Shop Address: 110 Federal Blvd, Denver, CO 80219
Opening Hours:
Monday: 11:00 AM – 6:30 PM
Tuesday: Closed
Wednesday–Saturday: 11:00 AM – 6:30 PM
Sunday: 11:00 AM – 4:00 PM
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.